Contact information
Contact Us
Questions about an order, a product, or a return? We're happy to help.
theglowstarofficial@gmail.com
We reply within 3 business days, Monday to Friday.
Please include your order number so we can help you faster.
What to Contact Us About
| Reason | What to include |
|---|---|
| Order status | Order number |
| Change of address | Order number — within 12 hours of ordering |
| Cancellation | Order number — within 12 hours of ordering |
| Damaged on arrival | Order number + photos of the item, box, and label — within 48 hours of delivery |
| Return request | Order number + reason + photos |
| Product question | Just ask |
Before You Email About Delivery
Every piece is produced to order, and the current timeframe is 6–8 weeks from order to delivery. If you are within that window, your order is in production and on track.
You will receive a separate shipping confirmation with tracking as soon as your piece leaves our facility.
Business Details
Glowstar
theglowstarofficial@gmail.com
See also our [Shipping Policy], [Returns & Refund Policy], and [Terms of Service].